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Please provide the date, venue addresses and the arrival time advised for mourners, together with any instructions from the funeral director. Include passenger numbers, collection points and onward plans. Having the confirmed details in one place helps the transport contact prepare an appropriate journey plan.

These movements can be requested together. List each location in order and the expected timings, including any separate return journeys for family members or guests. Share the funeral director's instructions where relevant, so waiting and onward travel can be agreed around the arrangements.

Tell us about boarding or mobility needs when enquiring, including any walking aids or wheelchairs and whether a passenger will remain in their chair. The suitable vehicle and seating arrangement need confirmation. Allow time for a comfortable boarding process at each agreed collection point.

A relative, friend or appointed organiser can act as the main transport contact, helping to bring addresses, passenger numbers and service details together. Choose someone who can confirm the travel plan and communicate updates, while sharing the agreed arrangements with those who need them.

If details change, let your transport contact know when you have the updated information. Share the revised passenger count, venue or timing so the arrangements can be reviewed. Any change to the collection plan or onward journey should be confirmed before it is passed to mourners.