GET A QUOTE

Agree the collection point before travel and share it with everyone in the group. Stations can have several exits, and a suitable minibus or coach pickup may differ from the taxi rank. Allow time to reach the agreed meeting point from the platform with luggage.

Give the time your group needs to be at the station, along with the train's departure time. Consider loading luggage, the road journey and reaching the platform. Mention any booked passenger assistance or other arrangements that affect when travellers need to arrive at the station.

Contact the transport team as soon as you know about a delay, cancellation or replacement service. Share the revised arrival time and station, if known. Confirm any adjusted collection arrangements before travelling to another exit or station, especially when different members of the group have separate rail connections.

Yes, additional stops and onward connections can be requested. List every address, the passengers leaving at each stop and any flight or appointment deadlines. Include luggage details so the route, unloading time and vehicle requirements can be considered as one journey rather than separate destination names.

Give the number of large suitcases and smaller bags, plus any pushchairs, sports equipment or mobility aids. Explain if a wheelchair-accessible vehicle is required and any help needed when boarding. Station access and the vehicle specification should be checked together before confirming the collection plan.