Privacy Policy – VoyaHire

Privacy Policy – VoyaHire LTD

Lastest Update on: 11 May 2025

Company Number: 16413593

1. Introduction and Definitions

Under the Data Protection Act 2018 & the UK General Data Protection Regulation (UK GDPR), VOYAHIRE LTD (“VoyaHire”, “we”, “us”, or “our”) values your privacy & processes your information responsibly as per the requirement.

This Policy informs you regarding how we collect, use, share, & protect your information when you use our services, generally about our website & your communication with us.

2. Information We Collect

We might collect and process the following kinds of personal data:

2.1 Personal Information

Name
Email address
Phone number
Payment details (handled securely through third-party providers)

2.2 Booking & Travel Information

Pickup and drop-off locations
Travel dates and times
Passenger number
Special travel requirements (if supplied)

2.3 Technical & Usage Data

IP address
Browser type and version
Device type and operating system
Usage data (e.g., pages viewed, duration)

2.4 Cookies & Tracking

We use cookies and other technologies similar to them to support analytics, performance, and functionalities on our website. You can control the use of cookie settings through browser settings. For more information, please see our own Cookie Policy.

3. How We Use Your Data

We process your data to:

Handle bookings and payments
Confirm travel arrangements and provide updates
Enhance our services and customer experience
Reply to your questions or complaints
Send service-related communications relevant to you
Meet legal requirements and defend our rights
With permission, send marketing emails (you can unsubscribe at any time)

4. Legal basis for processing

Our basis for obtaining and processing your information is the following:

Contractual necessity: to perform a quote or a booking request
Legal reasons: to improve the services, ensure security, or protect legitimate claims
Legal obligations: complying with the law

Consent: for commercial communications such as marketing

5. Sharing Your Data

We don’t sell your data. We might, however, share it with:

Service providers: like transport providers, payment providers, IT infrastructure providers, and customer service providers
Legal or regulatory authorities: where required by law to do so
Successors in business: where VoyaHire is acquired or merged

All third parties are required to sign up to deal with your information in suitable care and security, in compliance with data protection legislation.

6. Retention of data

We only keep your information for the length of time required for the purpose we collected it:

Financial and booking history: kept for fiscal and legal purposes (max. 6 years)
Customer contacts and enquiries: typically kept for 12–24 months
Preference for marketing: kept until you opt out or withdraw your consent

When the information is no longer required, it is deleted securely or anonymised.

7. Your Rights

You are eligible for:

View your personal information
Request the correction of incorrect or missing information.
Request your information to be deleted (in certain circumstances)
Object to or limit processing
Withdraw consent where feasible

You may exercise the rights listed above by contacting us at info@voyahire.co.uk

We may request confirmation of your identity before taking action on your request.

8. Data Security

We use suitable physical, technical, and organisational measures to safeguard your data, including:

Secure servers and encrypted transmission protocols (SSL)
Access controls and staff training
Data minimisation and regular audits

But no internet-based transmission is 100% secure. You are responsible for keeping your login details safe.

9. International Transfers

Our processing of your information is mainly in the UK. Where it is necessary to transfer your information outside the UK, we use the same level of protection, including standard contractual clauses approved by the UK government.

10. Third-Party Links

Our Website may contain links to other sites. We have no control over their information and privacy practices. Review their privacy statement before you provide them with information.

11. Changes to This Policy

We reserve the right to change our Privacy Policy at our discretion. Any changes to our Privacy Policy will become available on our website with the specific update date.

12. Contact Us

For any concerns about how we handle your information or any other enquiries related to it, please inform us using the following details:

- Email Address: info@voyahire.co.uk
- Phone Number: +44 7441 345514

Kindly contact us first so that we can try & settle the matter amicably. If we don’t comply, then you also have the right to complain to the Information Commissioner’s Office of the UK via their website: www.ico.org.uk.

Thank you for having confidence in VoyaHire LTD. We have done everything we can to protect your privacy and your rights to your information.

As a UK-wide group travel booking platform, VoyaHire is offering all professional Minibus Hire, Coach Hire, Airport Transfers, and more for all areas in England, Scotland, Wales, and Northern Ireland.

We get you with the right vehicle and experienced driver, whether it is a local shuttling trip or a journey of some distance. Standard, Executive, Luxury, Vintage, or Wheelchair Accessible Vehicles (WAVs) are the choices, all designed with your utmost comfort in mind: Reliability and Professionalism – Driven by Trust.