VoyaHire

VoyaHire LTD – Terms and Conditions

Last updated: 11 May 2025

1. Introduction and Definitions

1.1 Welcome
Welcome to VoyaHire LTD. We specialise in organising effective, dependable, and affordably priced transportation services for group travel throughout the United Kingdom, including minibus and coach hire.

1.2 Our Role
VoyaHire LTD offers a one-stop travel booking facility, arranging your transportation needs. We partner with a diverse range of vetted and fully licensed operators to ensure your trip is a smooth success, with quality, safety, and satisfaction guaranteed.

1.3 Definition of Key Terms

  • “Our”, “us”, “we”, “VoyaHire” =  VoyaHire LTD.
  • “Client”, “Customer”, “you”, “your”: The individual or organisation reserving the booking. 
  • “Operator Partner”: A transport provider that is licensed and allocated to provide the transport service.
  • “Booking”: A reservation book with VoyaHire LTD for transport services.

2. Booking & Reservation

2.1 Confirmation
Booking is confirmed when:

  • We acknowledge by email, telephone, or written communication, and
  • Either a 40% deposit or the total payment is made.

2.2 Acknowledgment
By booking or paying, you accept these conditions and acknowledge our role in arranging your travel.

2.3 Accurate Information
You must give us accurate pick-up times, addresses, and passenger numbers. We use a 24-hour clock system—please select times accordingly and inform us of any mistakes immediately. Inaccuracies can lead to cancellation without a refund.

3. Payments

3.1 Accepted Modes
We accept:

  • Credit & Debit Cards
  • Bank Transfers
  • PayPal, Google Pay, Apple Pay and Revolut Pay
  • Cryptocurrencies like Bitcoin, USDT (Tether) or other stablecoins upon request.

3.2 Payment Terms

  • A 40% non-refundable deposit or payment in full is necessary to book a reservation.
  • The balance must be paid on the decided due date.
  • Should the balance not be paid by our last deadline, the reservation will be cancelled with no service performed, and the deposit will be kept.

3.3 Pricing and Adjustments
Our prices cover the driver, fuel, and airport fees (if applicable). The additional expenses, like tolls, congestion charges, ferry fees, and car park fees, are subject to the customer.

Return trip fares are priced according to return journey discounted packages and are not meant to represent equal costs for each leg. When one leg is finished and the other cannot be completed, the ultimate cost will be adjusted based on the relevant one-way rate.

We aim to be accurate with quotations, but some human errors may be present. In the event of the discovery of price mistakes (e.g., uncredited surcharges), we will inform you and present an amended cost. If you refuse and we cannot continue on the original conditions, we are entitled to cancel the trip and charge up to 20% of the overall sum paid as an administrative charge.

3.4 Refund for Non-Availability
If we cannot proceed with your booking for any reason and need to cancel the reservation, a full refund will be made within 14 days to the initial payment method.

4. Cancellations & Amendments

4.1 Cancellation Charges

  • Over 14 days before travel: 40% of the total price
  • 7–14 days: 50%
  • 48 hrs to 7 days: 75%
  • Less than 48 hrs: 100% (no refund)

4.2 No-Show Policy
No-show will be treated if you fail to show up at the appointed pick-up location without notice, and no refund will be made.

4.3 Amendments
Amendment requests (e.g., to time, route, vehicle) will be subject to approval by us and may be subject to additional charges. We reserve the right to:

  • Refuse changes if not possible
  • Impose amended pricing and amendment fees depending on availability.
  • Proceed with the original itinerary if changes are not agreed upon

If amendments cannot be adjusted and you proceed with cancellation, standard cancellation fees are applicable.

4.4 Firm Travel Plans
Book only when your arrangement is firm. Exceptions are not entertained for rescheduling due to illness or global interruptions.

5. Journey & Vehicle Conditions

5.1 Route Management
Routes are directed by the driver unless arranged differently in writing. Any other change may attract extra charges.

5.2 Vehicle Allocation
Vehicle allocation is based on availability and can be a single vehicle or several vehicles. In the event of the unavailability of a particular vehicle, a possible alternative will be given. You will be notified and asked to pay the additional difference if the price goes up. Failure to pay can lead to cancellation and a refund of 60% at most.

5.3 Service Fulfilment
Once on board, the service shall be regarded as delivered. Substitute vehicles satisfying mutually agreed standards and capacity do not justify a refund.

5.4 Delay
Traffic or inclement weather may cause operational delays. Where this is likely to happen, we will make notice thereof, but neither such notice nor any operational delay shall constitute a justifiable reason for compensation or refund.

5.5 Mechanical Difficulties
In the event of a breakdown, a replacement will be made where possible. No compensation is made for disruptions due to mechanical or outside incidents.

6. Our Services and Disclosure

6.1 Service Provision
We organise appropriate vehicle hire suited to your travel needs. Your booking covers access to expert drivers and transport vehicles that are in line with applicable UK transport laws.

6.2 Professional Standards
We engage only service providers who meet our high standards of safety, punctuality, and professionalism.

6.3 Clarification of Responsibility
The execution of the trip’s operation, including driving and following the route, is managed by the designated operator. We organise all the logistics to make sure that the delivery of services is smooth.

7. Liability & Indemnity

7.1 Our Limitations
We are not liable for any delay, failure, or occurrence during the journey itself.

7.2 Operator’s Duty
The transport operator assigned to your journey has all operational duties and insurance responsibilities.

7.3 Customer Indemnity
You undertake to indemnify us against costs or claims incurred by your abuse or breach of these terms.

8. Conduct & Safety

8.1 Passenger Expectations

  • Obey driver instructions
  • Stay seated when the vehicle is in motion.
  • Keep the vehicle tidy.
  • No drinking, no smoking, no drugs

8.2 Driver Authority
Drivers reserve the right to deny service or cancel the ride for safety reasons. There will be no refund given in such a case. In case any damage is caused and payment is refused, the driver may discontinue service immediately.

8.3 Respectful Behaviour
You have to treat our staff with respect at all times. Any threatening, abusive, or harassing conduct—online or offline—can lead to cancellation of bookings without refund and legal proceedings under the UK Protection from Harassment Act 1997.

9. Flight Delays & Waiting

  • Flight duration can be tracked, but we cannot promise real-time tracking.
  • You have to inform us about delays in advance.
  • 15 minutes’ wait is included. Additional time can be charged.
  • If a delay cannot be accommodated, the booking will be lost.

10. Luggage & Cleaning

  • Drivers will decline bulky or hazardous luggage.
  • We accept no liability for lost or damaged items. Inform the driver at once or notify us.
  • Extra cleaning/damage charges may be made.

11. Accessibility & Children

  • Seat belts should be worn.
  • Booster/child seats on request for 4-8 seater (you must check suitability)
  • Inform us beforehand for accessibility assistance.

12. Extra Charges

  • You are liable for:

    • Tolls
    • Parking and congestion fees
    • Ferry fares
    • Accommodation and food for drivers (if applicable)

14. Legal Terms

These terms shall be interpreted by the laws of England and Wales. All conflicts need to first be referred to our support staff before seeking legal action. UK courts will have final jurisdiction.

15. Final Provisions

15.1 Staff Availability
We strive to be available 24/7, but regular hours are Monday–Friday, 9:00 to 18:00. Beyond these, availability cannot be assured.

15.2 Misuse & Defamation
Threatening to post fake reviews or trying to defame us to claim compensation not by these terms is prohibited. We reserve the right to cancel bookings without refund or seek legal recourse in such cases.

15.3 Customer Loyalty
For a smooth and supported journey experience every time, we suggest you book directly with VoyaHire LTD for future travel. We take care of all the details of your booking and service arrangement, giving you improved communication, reliability, and peace of mind.

By making the payment and booking, you agree to these terms in their entirety.
VoyaHire LTD can change terms at any time. Continued use = acceptance.
Contact: info@voyahire.co.uk | +44 7441 345514
Company Number: 16413593

Disclosure: VoyaHire LTD organises travel by licensed and compliant vehicle operators.